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Returns & Refunds
Our policy on returns, refunds, and replacements — clear and straightforward.
Return Eligibility
Packages must be properly sealed and the boxes undamaged to qualify for returns. Items marked as Dead on Arrival (DOA) require reporting and return within 7 days of the billing date.
Non-Returnable Items
The following cannot be returned: software, digital licenses, clearance or sale items, and customized PC builds. Additionally, product boxes exhibiting physical damage, burn marks, or misuse fall outside coverage.
Refund Process
After inspection approval, refunds are processed within 7–10 business days. Customers receive refunds via their original payment method, with POD refunds handled through bank transfer or UPI.
Replacement Policy
When replacement inventory exists, the authorized service center issues a replacement instead of processing a refund.
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